Terms and Conditions

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WatchArtExchange (WAE)

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WARRANTY

 

All watch sales and repairs have a 1 year warranty.

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Customers are responsible for contacting WatchArtExchange upon receiving their watch at watchartexchange@gmail.com for

use and maintenance of their watch and warranty.

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Damage to a watch due to accident, neglect or mistreatment is not covered by this warranty. Also not included is the loss or theft of the watch or any damage done by loss or theft. Damage caused by fire, pressure, water, or natural disaster is not covered. This warranty does not cover any water damage—including, but not limited to crystal fogginess, movement damage, dial or bezel damage, seals, gaskets, liquid penetration and any issues pertaining to water.  In the event that the watch is not covered by the warranty, then there

is a minimal charge which includes shipping expenses and a processing fee (opening and examining the watch, testing, replacement of

gaskets if necessary, etc.). 

 

Repairs, alterations, tampering, substitution and/or addition of parts, custom work and/or modification of any kind done without prior written consent from WAE and not performed by WAE will void this warranty. This warranty replaces the original manufacturers warranty.

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WAE liability limited to the quoted appraisal price before work begins.

 

All WAE warranties are non-transferable.

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RETURNS POLICY

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7 Days Refund All Watches.

10% restocking fee applies.

All returned watches will be inspected for damage.

All refunds will be processed no later than 30 days after returns.

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All watches sold by WatchArtExchange come with a 7-day return policy provided the watch has not been worn and is in its original condition. Any watch that comes with a plastic covering cannot be returned once the plastic has been removed.

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CUSTOM DUTIES & TAXES

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• The Buyer pays ALL import duties, taxes, and fees… These charges are your responsibility

• Packages must clear customs and this will take a few days.

• Most countries charge customs duties, taxes, and fees on items being imported from the USA. You are responsible to know your Country’s importing laws and taxes.

• Import duties, taxes, and fees are NOT included in the item price or shipping charges. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

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SALES TAX

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If sales and/or use tax is not collected at the time of purchase by WAE, you may be required to file and pay the sales and/or use tax directly to the state and/or local tax authorities for which the item was shipped to. Some states require purchasers in that state to report all non-taxed purchases of taxable items and pay tax on those purchases. For more information, we recommend that you consult with your tax advisor.

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SHOP

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We are exclusively an online company and don't allow walk-ins.

WatchArtExchange  is a selling platform, and only takes possession of the watch at time of sale.

WatchArtExchange does not own any watches or goods on our site until time of sale.

All sales are subject to availability.  Money will be refunded if product is unavailable.

Prices and terms are subject to change until time of sale.

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Information contained in any quotation or listing or which are given to you by WatchArtExchange’s agents or employees constitutes an invitation to treat but does not constitute an offer by WatchArtExchange to supply products and/or services. All communications, including photos, are the property of WatchArtExchange unless otherwise agreed upon.  All efforts will be made to keep identities private unless permission is granted.  By placing an order, you are making an offer to WatchArtExchange to purchase the products and/or services.  Any order shall be subject to acceptance by WatchArtExchange and WatchArtExchange may decline any order in whole or in part, for any lawful reason whatsoever.  If WatchArtExchange accepts your order, WatchArtExchange will notify you of its acceptance by sending an order confirmation.  All communications, including photos, are the property of WatchArtExchange unless otherwise agreed upon.

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All repairs are outsourced to Simon and he takes all responsibility for the repairs.

All repairs are subject to the possibility of repair.  If the watch cannot be repaired then the money will be refunded.

If additional work or parts are needed for the repair, then the customer will be notified.  Additional work and parts will be

billed separately.  Parts and labor are sourced worldwide and guaranteed authentic.

We are a small boutique dedicated to high level repair and restoration of your watch.  Simon is only one person and is vital to repairing everyone's watch.  Simon's time is precious and it is not fair to our other customers in answering an endless list of emails.  We therefore limit the number of emails per customer per watch to 10 unless otherwise agreed upon.  Additional emails will be charged $10 per email.  This will be added to your final bill.  This seems fair to everyone.  Thank you.

All repair work, whether partial or complete, are the responsibility of the customer.

The customer agrees to pay for all repair work within 30 days of completion, unless otherwise agreed upon.  If no payment is made, then the watch may be sold to pay for labor and expenses.

Payment requests are made any time after the repair costs are agreed upon to defray expenses, not necessarily upon completion.

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Customers are responsible for contacting WatchArtExchange upon receiving their watch at watchartexchange@gmail.com for

use and maintenance of their watch and warranty.

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Damage to a watch due to accident, neglect or mistreatment is not covered by this warranty. Also not included is the loss or theft of the watch or any damage done by loss or theft. Damage caused by fire, pressure, water, or natural disaster is not covered. This warranty does not cover any water damage—including, but not limited to crystal fogginess, movement damage, dial or bezel damage, seals, gaskets, liquid penetration and any issues pertaining to water.

 

Repairs, alterations, tampering, substitution and/or addition of parts, custom work and/or modification of any kind done without prior written consent from WAE and not performed by WAE will void this warranty. This warranty replaces the original manufacturers warranty.

 

All WAE warranties are non-transferable.

Terms and Conditions are subject to change without notice.

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SHIPPING

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Free shipping.  Insurance up to $20,000 available upon request.

 

FedEx terms and conditions apply.  Claims are the responsibility of the customer.  WatchArtExchange will be held harmless.

USPS terms and conditions apply.  Claims are the responsibility of the customer.  WatchArtExcahnge will be held harmless.

 

White glove delivery available upon request.

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Terms and Conditions subject to change without notice.

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