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Frequently Asked Questions

The most frequently asked questions about our services


GENERAL QUESTIONS

WHAT IS WATCHARTEXCHANGE?


WatchArtExchange (WAE) is the "Stock Market" for watches: buy a watch at your price and sell a watch at your price. How does it work? Make a bid on a watch. If the bid is accepted we will notify you and you can make the purchase. Say you like a watch that is offered at $3000. You bid $2800 and it is accepted. You buy the watch and receive the watch. Make a sale on a watch. You can choose to immediately sell your $2800 watch. You think you got a great price and there is a high demand for your Cartier. Ask us to relist your watch for $3500. The service is free. If someone wants to buy your watch, we will notify you. Yes. It sounds crazy, but we are in the business of making money for you, just like the stock market. Alternatives include Ebay where they charge you up 20% or Chrono24 which charges you 6%. Both Ebay and Chrono24 are huge and your watch gets lost in the shuffle. Besides, when you are ready to sell, Ebay and Chrono24 can't restore your watch to get the most from your sale. That's right, WatchArtExchange has watchmakers that can repair, restore, and even manufacture new watches! AugustusWatchCompany We offer sale of super luxury watches. MyWatchMyPrice We offer our marketplace to anyone who wants to sell their watch, for free. Conditions apply.





SHIPPING

WHAT SHIPPING PROVIDERS DO YOU USE?


We use FedEx as our shipping provider for the US and overseas shipment.




HOW LONG DO I NEED TO WAIT TO GET MY LUXURY WATCH ?


Delivery date depends on the availability. If the watch you requested is available in stock you will receive it within 2 to 3 business days, if not we will notify you with the precise delivery date.




DO YOU OFFER FREE SHIPPING?


Yes, we offer free shipping worldwide.




DO YOU SELL WATCH ACCESSORIES?


Yes, we sell watch bands in both leather and stainless steel. We are one of the few places in the world that offer carved stainless steel bracelets for your watch, check us out. We also sell watch cases, to protect your investment.





BUYING

DO YOU MAKE CUSTOM WATCHES?


Yes, most of our watches are one of a kind because they are hand restored.




HOW DO I BUY A LUXURY WATCH FROM YOU?


You can buy the watches on our site by a simple click to add to your cart.




WHAT TYPES OF PAYMENTS CAN I USE?


We currently only accept PayPal payments.




DO I HAVE TO PAY TAXES ON MY WATCHES?


All taxes due on our watches are the responsibility of the buyer.




CAN I MAKE AN OFFER?


All of our watches are fairly priced, however, we will respond to any reasonable offer.





SELLING

DO YOU BUY LUXURY WATCHES?


We do not buy luxury watches, but we can relist your WatcArtExchange watch.





RETURN/EXCHANGE

WHAT IS YOUR RETURN/EXCHANGE POLICY


How do I get a refund or exchange? 100% Money-Back Guarantee Forever (watch must be in original condition or restored to original condition), email us
I'd like to know the refund procedure. 100% Money-Back Guarantee Forever (Watch must be in original condition or restored to original condition), email us





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SINCE 2004

PayPal Buyer's Protection Guarantee

Worldwide by Express FEDEX or USPS (delivery will require direct signature)

© 2020 Copyright by WatchArtExchange LLC, United States (USA)

WatchArtExchange is a platform or an exchange. We bring buyers and sellers together like Ebay or Chrono24. WatchArtExchange does not own any of the watches on our site.

With the exception of our custom manufactured watches, the brands whose items we sell are not associated with WatchArtExchange, LLC, and all brands including:  Omega, Rolex, Grand Seiko, Audemars Piguet,  Vacheron Constantin, Tag Heuer,  Patek Philippe, Cartier, IWC, Breitling, Ulysse Nardin are the trademarks of their respective owners. We are an independent dealer, and are not an authorized reseller, associated or affiliated with any of the watches or accessories we sell. 

 

Every watch we sell is authenticated by our trained watchmakers and comes WatchArtExchange certified or your money back. 100% MONEY BACK GUARANTEE FOREVER. Conditions:  Watch must be in original condition or restored to original condition by WatchArtExchange.

 

*10% from original price.  Discounts cannot be combined. Select items only.