Frequently Asked Questions
The most frequently asked questions about our services
WHAT IS WATCHARTEXCHANGE?
WHAT SHIPPING PROVIDERS DO YOU USE?
We use FedEx as our shipping provider for the US and overseas shipment.
HOW LONG DO I NEED TO WAIT TO GET MY LUXURY WATCH ?
Delivery date depends on the availability. If the watch you requested is available in stock you will receive it within 2 to 3 business days, if not we will notify you with the precise delivery date.
DO YOU OFFER FREE SHIPPING?
Yes, we offer free shipping worldwide.
DO YOU SELL WATCH ACCESSORIES?
Yes, we sell watch bands in both leather and stainless steel. We are one of the few places in the world that offer carved stainless steel bracelets for your watch, check us out. We also sell watch cases, to protect your investment.
DO YOU MAKE CUSTOM WATCHES?
Yes, most of our watches are one of a kind because they are hand restored.
HOW DO I BUY A LUXURY WATCH FROM YOU?
You can buy the watches on our site by a simple click to add to your cart.
WHAT TYPES OF PAYMENTS CAN I USE?
DO I HAVE TO PAY TAXES ON MY WATCHES?
All taxes due on our watches are the responsibility of the buyer.
CAN I MAKE AN OFFER?
All of our watches are fairly priced, however, we will respond to any reasonable offer.
DO YOU BUY LUXURY WATCHES?
We do not buy luxury watches, but we can relist your WatcArtExchange watch.
WHAT IS YOUR RETURN/EXCHANGE POLICY
I'd like to know the refund procedure.